You should know what information about you we collect and how we use it. This issue is very important to us, so we have set out full details in this Policy. In this policy we describe who we are, how and for which purposes we process your personal data and all other information that may be relevant to you. Please take the time to read this Policy in full and understand it.
We collect information from you when you interact with us and we will only use that information for the reason it was given. This privacy notice applies to all personal and professional data we hold, irrespective of any relationship with us. For example, we may hold information about current customers, previous customers and prospective customers.
WHO ARE WE?
CBQT Limited T/A CB Media is a company incorporated in Ireland (registration number 615725 ) and having its registered office at GTEIC Udaras Industrial Estate, Ballina Rd, Belmullet, Co. Mayo, F26 P997.
Our websites www.cbmedia.ie and the related services and materials available thereon (together, the “Website“) are owned and operated by CB Media.
We are a ‘data controller’ of the information you provide to us. We control the way information is used and processed. We will never willfully disclose your personal or professional data to any third parties without your prior consent. We have selected the Irish Data Protection Commissioner as our Lead Authority.
WHAT INFORMATION DO WE COLLECT AND WHEN?
We only collect information that we will genuinely use for the purposes set out in this Policy. Specifically, we collect:
All information you choose to submit to us through different mediums; You can choose to submit information to us through a lot of different ways:
o Through forms, for example in signing up to an offers, news or a competition;
o By sending us emails and text messages (SMS or MMS);
o By visiting and using our website;
o By speaking to us in our offices or over the telephone, for example in making an enquiry about a purchase or order for service you have made, or a complaint; or
· Full details of the purchases you make
· Details of a nominated contact person;
· Marketing permissions and preferences;
· Information on what you view, click on and access in and through our marketing emails and text messages (SMS or MMS), websites and mobile apps;
· Technical information about the devices you use to access our websites and our apps;
· Your social media content where this is in the public domain, and any messages you send to us via social media;
· Eircode information;
· Information from banking and credit card;
· Third party referrals for marketing, profile information and insight gathering from companies who already have information on you;
· Profiling; We may use your data for profiling so that we can offer you new product offerings relevant to you unless you ask us not. If you would like to opt out of marketing or object to us profiling your data for direct marketing purposes please contact us at the end of this Policy. We will still use your data for analysis purposes however we will not use it to market to you should you chose to opt out.
HOW DO WE USE YOUR INFORMATION?
We use the information we collect for many reasons, here are just some reasons below:
· To supply you with an excellent video production and/or photography production service;
· For relationship management and for answering your questions;
· For the development and improvement of products and or services;
· For marketing purposes;
· For organisational analysis and development, management and reporting;
· When you use our websites and mobile apps;
· To ensure security of your data;
· To gather feedback from you;
· To comply with the law and communicate with you about operational changes to our products, services, websites and mobile apps.
WHO DO WE SHARE YOUR INFORMATION WITH?
We cannot run our business or provide many of the services you expect to receive without involving other people or businesses, and sometimes we pass your information to these other people and businesses as set out below. We only share your information where we can do so in accordance with our legal data protection and privacy obligations.
We share the information we collect with:
• All of our team members that have relationships with our customers;
• Our professional advisors, our insurers and insurance brokers, banks, finance companies, central and local government departments;
Social media, blogs, reviews, and similar services
Any social media posts or comments you make to us will be shared under the terms of the relevant social media platform (e.g. Facebook, Twitter or LinkedIn) on which they are made and could be made public by that platform. These platforms are controlled by other people, not us, so we are not responsible for this sharing. You should review the terms and conditions and privacy policies of the social media platforms you use to ensure you understand how they will use your information, what information relating to you they will place in the public domain and how you can stop them from doing so if you are unhappy about it.
Any blog, review or other posts or comments you make about us, our products and services on any of our blog, review or user community services will be shared with all other members of that service and the public at large.
You are responsible for ensuring that any comments you make comply with any relevant Policy on acceptable use of those services.
SECURITY OF YOUR INFORMATION
Where it is within our control, we put measures in place to ensure your data is secure. Once your information is received by us, we take its security very seriously.
We use appropriate procedures and technical security measures (including strict encryption, anonymisation and archiving techniques) to safeguard your information across all our computer systems, networks, websites, mobile apps, and offices as much as possible.
We also use secure means to communicate with you where appropriate, such as ‘‘https’’ and other security and encryption protocols.
HOW LONG DO WE KEEP YOUR INFORMATION FOR?
In accordance with our legal data protection, marketing and privacy obligations, we will only retain your information for as long as we actually need it to achieve the purpose(s) for which we obtained it in the first place. In some circumstances we may store your personal information for longer periods of time, for instance where we are required to do so in accordance with legal, regulatory, tax accounting or necessary technical requirements or if we reasonably believe there is a prospect of litigation.
We will then either securely delete it or anonymise it so that it cannot be linked back to you.
MANAGING YOUR INFORMATION
You can contact us to discuss your information at any point in time using the details provided below.
It is very important to us that all the information we hold about you remains accurate and up-to-date at all times to reduce the chances of us having a misunderstanding. We try hard to make sure this is the case at all times regardless of what information we hold about you.
You have a number of rights which we respect and aim to uphold in all that we do. These rights include:
- Correcting inaccurate information.
- Stopping our marketing. We provide the means for you to stop all email and text (SMS or MMS) communications you receive from us – please see the ‘unsubscribe’ link and ‘STOP’ details we include in each email and text respectively. You can also contact us at any time using the details below and let us know what you would like us to change.
- Asking us about your information. You have the right to ask us whether we hold information about you and if so, for us to give you certain details about that information and/or the information itself. Certain exemptions and conditions apply to this right. It should be made in writing or by email to CB Media, GTEIC, Udaras Industrial Estate, Ballina Rd, Belmullet, Co. Mayo, F26 P997; or by email to info@cbmedia.ie and you are required to give us reasonable details about the information you seek. We may also charge a fee where appropriate.
- Asking us to restrict the processing of your information in certain circumstances.
We reserve the right not to comply with any requests we receive where we may lawfully do so, if we reasonably believe a request to be malicious, technically very onerous, to involve disproportionate effort or harmful to the rights of others.
If you have any complaints about our use of your information, please contact us. We will do our very best to resolve any complaint to your satisfaction. If you feel we do not meet the high standards we expect of ourselves, you may have a right to complain to the Irish Data Protection Commission (“DPC”) at www.dataprotection.ie.
UPDATES TO THIS PRIVACY POLICY
We review our use of your information regularly. In doing so, we may change what we collect, how we keep it and what we will do with it.
As a result, we will need to change this Policy from time to time to keep it accurate and up to date.
This Policy may change over time and the most up to date version will be published on our website. If significant changes are made we will endeavour to keep you informed by post where necessary but preferably by email. Please look out for notices from us.
If, following any changes, you continue to use our websites and mobile apps, contact us by telephone or otherwise provide information to us (for example through social media) we will take it that you agree to those changes.
WITHDRAWING YOUR CONSENT?
Once given, you may always withdraw your consent. Please contact us to withdraw your consent by using the contact details at the bottom of this Policy.
LODGING A COMPLAINT
If you have a complaint about the use of your personal data by CB Media, you can lodge a complaint via the contact details at the bottom of this Policy.
CONTACT US
If you want any further information about our use of your information, our websites or mobile apps or have any other privacy questions relating to us, we’d be happy to help you.
Please contact us by email at info@cbmedia.ie or call +353 1 68 569 24 or write to us at CB Media, GTEIC, Udaras Industrial Estate, Ballina Road, Belmullet, Co. Mayo, F26 P997.